Frequently Asked Questions

1. How do I contact Live Northern Rivers?

   If you have an enquiry or feedback about Live Northern Rivers, then visit the contact page to get in touch.

2. How do I list my event on Live Northern Rivers?

   Check to see if your event is already listed, as we automatically source a large number of events from across Northern Rivers.

   It's not there? Not to worry, we have you covered. You can submit your event easily for free! You just need to register with Live Northern Rivers, then you can start submitting your events.

   The Submit an Event page will guide you through the listing process. As Live Northern Rivers is a highly visual platform, you will be asked to add at least one image for you Event.

   When you submit your event for approval, a member of the Live Northern Rivers team will review your new event and publish, if suitable. For more information contact us.

   You can add as many events to Live Northern Rivers as you wish.

3. How do I list my business on Live Northern Rivers?

   You can add your business easily for free! You just need to register with Live Northern Rivers.

   The add a listing page will guide you through the process.

   The information you'll be asked to provide is listed below.

   • Step 1: Business Type - What is the most appropriate type for your business
     • Events
     • Services
     • Hospitality
     • Tourism
     • Retail
   • Step 2: Business Details
     • Business name
     • Primary business address - This must be added, but you don't need to have it displayed
     • Business Category - choose the primary category for your business
       • Agricultural - Farming
       • Agricultural - Food Production / Processing
       • Events - Music & Entertainment
       • Events - Party Hire
       • Events - Planners
       • Events - Venues
       • Fishing
       • Forestry
       • Hospitality - Accommodation
       • Hospitality - Bars
       • Hospitality - Restaurants & Take-away
       • Retail - Automotive
       • Retail - Fashion
       • Retail - Food & Groceries
       • Retail - Health
       • Retail - Home & Hardware
       • Retail - Lifestyle & Leisure
       • Retail - Technology 
       • Services - Business & Professional 
       • Services - Community 
       • Services - Education & Training 
       • Services - Government 
       • Services - Health
       • Services - Medical 
       • Services - Personal/Private Transport 
       • Services - Residential
       • Tourism - Experiences
       • Tourism - Travel Agent
       • Trades - Commercial
       • Trades - Construction & Civil
       • Trades - Logistics
       • Trades - Manufacturing
       • Trades - Residential
       • Transport & Warehousing
       • Wellness & Beauty
     • Choose up to three related categories from the same list
     • Online bookings?
   • Step 3: Target Audience - Indicate the audience for your services
   • Step 4: Tags - Tick the boxes that apply for your business
   • Step 5: Business Description - add a detailed description of your services. The first sentence is visible in search. Provide enough information so that you don't miss out on potential opportunities.
   • Step 6: Contact Details
     • Email - Contact details for your business, not your specific email address
     • Phone - Phone number for your business
     • Website - Primary business website (include the full url https://)
     • Online shop - Enter the URL for the online shop if you have one
   • Step 7: Online Shop Address - Enter a second online address if you have one
   • Step 8: Social Links - (make sure to put in the full URL including https://) 
   • Step 9: Cover Image - The image will be visible in the search results, can be your logo.
   • Step 10: Gallery Images - Add up to 10 images of your business or services here. 
   • Step 11: Videos - enter the youtube or vimeo url for your video to be embedded
   • Step 12: Files or Documents - add any files or documents such as brochures, pricing guides or packages you have on offer.
   • Final Step: Review and Submit
     • You must add mandatory field before you proceed to REVIEW
     • Review - You can save your lising as a draft and come back to it later
     • Submit - Happy with your listing? Click submit

   When you submit your listing for approval, a member of the Live Northern Rivers team will review your listing and publish it, if suitable.

   You can add multiple listings to Live Northern Rivers.

   For more information or questions contact us.

4. I forgot my password. What do I do?

   If you have forgotten your password, you can reset it at this link .

   You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

5. How do I change my password?

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

   For your own security, we cannot reset your password over the phone or by email.

   If you have forgotten your password, you can reset it at this link . You will receive an email with a link to reset your password.

6. How do I change my account details?

   You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.

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1. How does the Tender Portal work on Live Northern Rivers?

   Tenders that are relevant to the Northern Rivers are drawn from procurement platforms and collated into a feed to be displayed on Live Northern Rivers. You can browse tenders by category, closing date, or status. If a tender interests you and your business, you simply click on it to view more.

2. How can I add a tender to the Live Northern Rivers Tender Portal?

   As Live Northern Rivers is simply a display of aggregated information about tenders, it is not a full procurement platform. If you are an organisation wishing to invite tenders for a major project, this should be done with one of the originating tender sites (like Vendor Panel, eTenderBox, TenderLink, eProcure). Once you have created your project on a procurement site such as these, it will make its way onto the Live Northern Rivers site via our aggregation and feed technology.

3. How can I apply for the tenders on Live Northern Rivers?

   As the Tender information is drawn from various procurement platforms, the process to apply for these tenders is done through those platforms. Live Northern Rivers will display information about the tenders, but applications must be made through the originating procurement platform. You can click through to the originating tender portal from the Tender details page.

4. How can I be notified about new tenders?

   There are three ways to get updated on local tenders on Live Northern Rivers.

   1. Receive Weekly Updates via email

   You can choose to be sent a weekly email listing recently added tenders, closing tenders, and newly awarded tenders. To enable this you must:

   • have an account with Live Northern Rivers and
   • be signed in,
   • then visit the Local Tenders page and turn on Receive Weekly Updates via Email
   • To stop receiving these emails simply turn Receive Weekly Updates via Email off.

   2. Receive email alerts of Tenders suitable to your business

   You can set up regular emails notifying you when any new tenders, that suit your business, are added. To enable this you must:

   • have an account with Live Northern Rivers and
   • be signed in,
   • then visit the Local Tenders page and run a search for tenders with your criteria (e.g. keyword contains 'construction' or keyword contains 'Tweed').
   • Click Save Search As Alert to turn this search into a regular email notification.
     
   • Multiple alerts can be created for different search criteria.
     By default you will receive alerts with matching tenders each Thursday. You may change the day of the week, or even change how often you receive alerts to daily or monthly.
   • To stop receiving these alerts simply visit My Account > Tender Alerts and delete the alert.

   3. Receive email notifications about Tenders on your shortlist

   When you use the heart icon to create a shortlist of tenders that you are interested in, you will be notified by email when a shortlisted tender is listed as Open, Awarded, or when it is 1 week away from closing.

5. How can I contact someone to discuss these tenders?

   Detailed enquiries about a tender must be completed through the originating procurement platform

   While Live Northern Rivers displays information about Tenders, the agency/council/department requesting the tenders only use their preferred platforms for the full tender process. These platforms will require you to register on their sites. These sites include Vendor Panel, eTenderBox, TenderLink, eProcure.

6. How can I create a shortlist of tenders I am interested in?

   To create a shortlist you must:

   • have an account with Live Northern Rivers and
   • be signed in,
   • then visit the Local Tenders page and click the heart icon next to a tender.
     
     When you create a shortlist of tenders that you are interested in. You will be notified of when a shortlisted tender is listed as Open, Awarded, or when it is 1 week away from closing.
   • To view your shortlist of tenders, visit My Account > Tender Shortlist.
   • To remove a tender from your shortlist click the heart icon again from Local Tenders or from your tender shortlist.
     
7. How can I see which businesses were awarded the tenders?

   Some (but not all) tender portals provide a status of Awarded. Where a tender has a status of Awarded, it can be found in our summary page of Awarded Tenders. Clicking through to the tender details will, in some instances, show who has been awarded the tender.

8. Tips for searching the list of tenders on Live Northern Rivers.

   Below are some tips on searching the list of tenders on on the Local Tenders page.

   • Enter a keyword related to your industry e.g. 'build', 'engineer'
   • Enter part of an agency name or location such as 'Tweed', 'Clarence', 'Transport', 'Parks'.
   • Don't get too specific to ensure you increase the chances of seeing relevant tenders - e.g. use 'construct' instead of 'construction'
   • Entering both a keyword and selecting a category/status will reduce the number of results : For example:
     • Tenders with keyword 'bridge',
     • categorised as 'Construction' and
     • are 'OPEN'
       will return less results than
     • Tenders with the keyword 'bridge'.
   • Clicking "Clear Filters" will return all current tenders in the feed.
9. Why are some tenders not categorised?

   The tenders feed is made up of information drawn from several different tender portals. The consistency of this information is varied, so while some tender portals categorise the tenders, others do not provide a category.

   When refining your search by Category, you are getting all the tenders that have been allocated a category in the source tender portal. It is a good idea to use the keyword search function to check for tenders mentioning a keyword relevant to your business e.g. 'build', 'construct', 'environment'.

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